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ProductShot

Privacy Policy

Last updated: November 8, 2025

ProductShot (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you use our website and services (“Services”). By using ProductShot, you agree to the terms of this Privacy Policy.

1. Who We Are

ProductShot is responsible for determining how your personal data is collected and used in connection with our Services. If you have questions or concerns about this policy or your personal information, you can contact us at:

ProductShot

Email: support@productshot.io

2. Information We Collect

Account Information

When you create an account, we collect:

  • Name
  • Email address
  • Usage history (e.g. generated images, plan type, and account activity)

Generated Images

  • You own all images you generate using ProductShot.
  • We only store generated images if you explicitly choose to save them.
  • Saved images are securely stored in AWS S3.
  • You may delete your saved images at any time.
  • Depending on your plan, saved images may be automatically deleted after a set period (e.g. 30, 90, or 365 days).
  • We do not use your generated images to train AI models or for any other purpose.

Uploaded Images

If you upload an image for generation, it is processed temporarily and not retained after processing.

Analytics Data

We may use analytics tools to understand how users interact with ProductShot. These tools may collect anonymized information such as:

  • Browser type and version
  • Device information
  • IP address (anonymized or truncated)
  • Usage patterns

3. How We Use Your Information

We process your data to:

  • Create and manage your account
  • Provide and improve our Services
  • Communicate updates, support messages, and billing information
  • Manage subscriptions and payments
  • Comply with legal and regulatory obligations

4. Legal Bases for Processing (GDPR)

If you are located in the UK, EU, or EEA, we process your personal data under one or more of the following legal bases:

  • Performance of a contract: To provide and manage your account and Services.
  • Legitimate interests: To improve our Services and ensure security.
  • Legal obligations: To comply with tax, accounting, or other regulatory requirements.
  • Consent: Where required (e.g. for certain cookies or communications).

5. Data Storage and Security

We use trusted third-party providers to store and process your data securely:

When you use ProductShot to generate an image, your input (such as text prompts or uploaded content) is securely transmitted to Google Gemini for processing. We do not use your data or generated images to train AI models. Gemini processes data transiently and does not retain your inputs or outputs after generation.

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure.

  • Supabase – authentication and database management
  • AWS S3 – image storage
  • Polar – payments and subscription management
  • Google Gemini – AI model used to generate and enhance images

6. Data Retention and Deletion

  • Saved images are automatically deleted after the retention period of your plan (e.g. 30, 90, or 365 days).
  • You may manually delete your saved images at any time.
  • If you delete your account, all associated data will be permanently removed within a reasonable timeframe, except where retention is required by law.

7. Sharing of Information

We do not sell, rent, or trade your personal data. We share limited data only with trusted service providers who help operate our Services, such as hosting, authentication, and payment processing.

All third parties are bound by strict confidentiality and data protection agreements.

8. International Data Transfers

Your data may be transferred to and processed in countries other than where you reside, including the United States and the European Union. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by relevant authorities.

9. Your Rights

Depending on your location, you may have the following rights:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (“right to be forgotten”)
  • Object to or restrict processing
  • Request data portability
  • Withdraw consent (where applicable)

To exercise your rights, contact us at support@productshot.io. We will respond within a reasonable period and in accordance with applicable data protection laws.

10. California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect and how it’s used
  • Request deletion of your personal data
  • Opt out of the sale or sharing of your personal information (we do not sell personal data)
  • Not be discriminated against for exercising your privacy rights

You can make a request by emailing support@productshot.io.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website, and we will notify you of any material updates.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact:

ProductShot

Email: support@productshot.io